Privacy Policy

Ojaa Meats & More · Last updated 30 April 2026

This Privacy Policy explains how Ojaa Meats & More ("we", "us", or "our") collects, uses, and protects information about you when you interact with our WhatsApp ordering service.

1. Information We Collect

When you place an order with us through WhatsApp we may collect:

• Your WhatsApp phone number
• Your name (as it appears on your WhatsApp profile)
• Order details, including products selected, quantities, and total amount
• Delivery address (only if you choose delivery)
• Date and time of your interactions with our service
• Payment confirmation (proof of payment is sent separately to our email)

2. How We Use Your Information

We use the information collected to:

• Process and fulfil your orders
• Generate invoices for your records
• Communicate with you about your order status, payment, and delivery
• Maintain accurate records for accounting, tax, and legal compliance
• Improve our products and service

3. How We Store Your Information

Your information is stored securely using:

• Google Sheets (for order records) — protected by Google's security infrastructure
• Google Drive (for invoice storage) — restricted access
• Cloudinary (for invoice PDFs) — encrypted storage

We retain your information only for as long as needed for operational, accounting, and legal purposes.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only:

• With service providers who help us operate our business (e.g. WhatsApp/Meta, Google, Cloudinary)
• If required by law, court order, or other legal process
• To protect our rights, property, or safety, or that of our customers

5. WhatsApp and Meta

Our service uses the WhatsApp Business Platform provided by Meta. By messaging us on WhatsApp, you also agree to WhatsApp's own privacy policy and terms of service.

6. Your Rights

You have the right to:

• Request access to the information we hold about you
• Request correction or deletion of your information
• Opt out of further communication at any time

Under the South African Protection of Personal Information Act (POPIA), you also have the right to lodge a complaint with the Information Regulator.

7. Cookies and Tracking

Our WhatsApp service does not use cookies. If you visit any web pages we host (such as our performance dashboard), no tracking cookies are set.

8. Children's Privacy

Our service is not directed at children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision.